Buying your dream home can sometimes turn into a stressful experience – especially when builders delay possession, change plans, or fail to deliver on their promises. Thankfully, the Real Estate (Regulation and Development) Act (RERA) gives homebuyers, investors, and allottees the right to file a complaint against defaulting builders or promoters.
This article provides a complete RERA Complaint Filing Checklist (2025) to help you understand the process, required documents, and jurisdiction before filing a case.
1️⃣ Complainant’s Details
Before filing, ensure the complainant’s details are accurate and verified:
- Full Name, Father’s/Husband’s Name
- Age and Date of Birth
- Occupation and PAN/Aadhaar
- Email ID and Contact Number
- Current and Permanent Address
- Mention if you’re filing as an individual, company, or group of allottees
2️⃣ Builder/Promoter (Opposite Party) Details
You must provide clear details of the builder or developer:
- Full Name of Promoter/Builder/Company
- RERA Registration Number
- Project Name and Site Address
- Registered Office Address
- Name of Director/Partner (if applicable)
- Contact Details
- Copy of the RERA Registration Certificate (if available)
3️⃣ Project and Unit Details
- Name and Address of the Project
- Flat/Plot/Unit Number
- Type: Residential / Commercial
- Super Built-up or Carpet Area
- Booking Date & Builder-Buyer Agreement Date
- Whether Agreement is Executed or Not
4️⃣ Financial Details
Provide complete financial records:
- Total sale consideration
- Amount paid to date
- Mode of payment (Cheque/NEFT/RTGS)
- Payment schedule agreed upon
- Balance amount, if any
- Details of loan availed and from which bank
5️⃣ Nature of Complaint
Select all applicable reasons for filing your complaint:
- Delay in possession
- Non-refund of amount
- Abandonment of project
- No Occupancy/Completion Certificate
- Change in layout or plan without consent
- Misleading advertisements
- Defective construction
- Unauthorized demand or overcharging
- Violation of agreement clauses
- Concealment of mortgage or litigation
- Real estate or loan recovery dispute
6️⃣ Timeline and Commitments
- Promised possession date (as per agreement)
- Grace period (if mentioned)
- Actual possession status
- Date of actual possession (if received)
- Whether Occupancy Certificate (OC) issued
7️⃣ List of Supporting Documents
Attach all relevant documents with your complaint:
- Booking Form / Application
- Allotment Letter and Builder-Buyer Agreement
- Payment Receipts and Bank Statements
- Correspondence with Builder (letters, emails)
- Delay possession letters or notices
- RERA Registration Certificate of the Project
- Brochures (if misleading claims made)
- Legal notice copy (if sent)
- RTI replies or other supporting material
8️⃣ Jurisdiction & Reliefs Claimed
Mention where the project is located and the relevant RERA Authority (State/UT).
Reliefs you can claim include:
- Refund of paid amount with interest
- Compensation for mental harassment or delay
- Order to complete construction
- Rectification of defects
- Handing over of possession
- Declaration to stop illegal demands
9️⃣ Prior Proceedings (if any)
Disclose if any related matter is already pending before:
- Consumer Forum
- Civil Court
- NCLT/DRT/DRAT
- RERA Appellate Tribunal
- Arbitration or any other forum
🔟 Declaration by Complainant
The complainant must declare:
- The matter is not pending elsewhere
- All facts stated are true and correct
- Willingness to appear before the Authority
- Undertaking to comply with orders issued by RERA
Conclusion
Filing a complaint under RERA is a powerful remedy for homebuyers and investors facing injustice from builders. Preparing your documents properly and following this RERA Complaint Filing Checklist (2025) ensures a smoother and faster resolution before the Real Estate Regulatory Authority.